Support

We're here to help

Pick your channel, chat with us on Telegram or WhatsApp, or send an email. Average response time: under 1 hour during business hours.

Pick your channel

All three work. Telegram and WhatsApp are fastest; email gets you a documented thread.

Telegram

Fastest channel. Average response under 5 minutes during business hours.

Open Telegram

WhatsApp

Direct line to our support team. Same speed as Telegram, just a different channel.

Open WhatsApp

Email

Best for detailed issues, attachments or audit trail. We reply within 4 business hours.

Send email

Send us an email

For complex issues, attachments or things you'd like documented. We reply within 4 business hours.

Email support

Tell us what's going on. Attach screenshots if helpful, we'll get back fast.

Thanks! We've received your submission and will get back to you within 1 business day.

Quick answers

The most common questions we get. Click to expand.

How fast do you respond?
Telegram and WhatsApp: usually under 5 minutes during business hours (9-19 EET, Mon-Fri). Email: within 4 business hours. AI Assistant: instant.
Is support available in my language?
Yes. We offer support in English, Ukrainian, Russian and Polish. Other languages on request.
Do I need a paid plan to get support?
All plans include support. Higher tiers get faster SLA and dedicated success managers.
Can you help me set up my account?
Yes. New customers get a free 30-min onboarding session. Book it via Telegram or email.
What if I need urgent help out of business hours?
Enterprise plan customers get 24/7 priority support with a 30-min response SLA. For others: we reply in all channels during business hours.

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